Returns & Exchanges
We want you to be completely satisfied with your Serge DeNimes jewelry. If for any reason you are not happy with your purchase, we offer a 28-day return period for a full refund or exchange on all non-pierced items.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Ensure all jewelry is placed in its original Serge DeNimes packaging and securely sealed in a mailing envelope to prevent damage during transit.
Ship the Parcel
Download your prepaid shipping label or use your preferred carrier to send the package back to our London distribution center.
Receive Your Refund
Once our quality control team inspects the returned items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing